Appointment Tutoring Policies
There are a limited number of appointments in a day and finite number of tutors. In order to ensure that everyone gets the equal time with tutors, appointments are limited to 30 minutes. Learning Support has policies regarding other appointment limits as well.
Appointments can only be created within 10 minutes of an appointment’s start time (after the appointment is grayed out in WCOnline). When an appointment is created in this way, the appointment length is shortened to the remaining time in that given appointment slot.
Make sure the appointment start and end time is indicated on the appointment information card and is relayed to the person making the late appointment.
Who Can Use Learning Support?
Note: LSC students are anyone with an LSC student ID number, regardless of their age.
In addition to any LSC students, tutors can also help LSC employees and community members.
Use the chart below to enter the correct information in the “Student ID/Employee ID” box when creating a WCOnline accounts:
|
Individuals We Serve and ID Numbers |
||
|
Individual |
For ID number, enter |
Notes |
|
LSC Student |
LSC student ID number |
Anyone with an LSC student ID is considered a student. This includes dual-credit, continuing education, and Academy of Lifelong Learning students. |
|
Employee |
“99” |
NOTE on employees who are also students: Only use 99 if the employee is not signing in for help with an LSC class. |
|
Community member |
“Community Member” |
Anyone who is not a student or an employee is a community member.
Must be at least 16 years old
If individual will need computer or Wi-Fi access, see additional requirements for Guest Access and Printing |
|
Organizations or other types not listed |
Refer to Charlotte |
|
Our no-show policy ensures equitable access to appointment-based services such as tutoring, research & citation assistance, and the One Button Studio, while accommodating students who may be running a few minutes late.
What is a no-show?
A no-show occurs when a student does not sign in, either on WCOnline or with tutoring reception, within the first 10 minutes of their scheduled appointment.
After three no-shows, WCOnline will automatically deactivate the student’s account, preventing them from booking future appointments.
To document a no-show:
For a step-by-step guide on this process, refer to WCOnline How-To: No-Shows.
Deactivated Accounts
Individuals with deactivated accounts are unable to use appointment-based services offered by the Learning Commons. However, they are still allowed to use non-appointment-based services, including walk-in tutoring, library services, technology assistance, and study spaces.
Important Note for Staff:
When scheduling appointments, be cautious as deactivated accounts might not be immediately apparent. Deactivated accounts:
Ensure you verify the account status before creating any appointments to avoid inadvertent scheduling for deactivated accounts.
Notification Process
WCOnline will automatically send notifications after each no-show and when an account is deactivated. To add a personal touch, the tutoring reception team will send follow-up emails. The notification process is as follows:
All notifications are sent to the email address on record in WCOnline.
To reactivate a deactivated account, students must have a one-on-one meeting with Jenny.
When a student inquires about reactivation:
For students asking about the number of hours they have spent in tutoring have them email Jenny with the following information:
For faculty members who request records of their students attendance to tutoring, give them Jenny's contact information.
For students needing proof of attendance, you can create a client report for them and print it, or you can give them the Proof of Tutoring form below.
