| Login information |
|
Login: XX-Librarian1 or XX-Librarian2 Password: xxxxx |
| * XX=Your Library's Two Letter abbreviation |
Steps:
5. Click on “Open Operator Console.”
Wait for a chat to come through. You can minimize the screen. If you close this window, you are not available to take chats.
When a call comes in, click on accept.
To Transfer a Chat:
1. Select the Transfer tab to the right of the chat window.
2. Locate an operator name that displays the "transfer" button. You will be able to see if they are actively on a chat and advise the user to wait or check back and request a librarian from a specific campus.
3. Select the 'transfer' button next to the operator name.
4. You will be prompted to close your chat window.
Missed chats count as declined chats in our stats, so to make sure you don't miss any chats, mark yourself "offline" whenever you step away from the desk. Simply click on the bubble next to "offline," and a timer should appear. At the end of the timer, PHPLive Chat will automatically log you out. When you are back at the desk and ready to receive chats again, click back to "online".
