What is the "Best Answers" Project?
The “Best Answers” Project started as a way to collect effective and helpful ways to handle common situations at the LC Service Desk. The supervisor asked the team to share the kinds of issues they deal with most often—and from those, six key scenarios were chosen.
The Service Desk Team was then invited to fill out a Microsoft Form that asked, “What would you do in this situation?” The answers were anonymous so the team could share ideas freely, even if they weren’t totally sure of the “right” answer.
Once all the responses came in, they were shared with the team. Then, everyone voted on their top three favorite answers for each scenario. The most highly rated answers were selected as the “Best Answers,” forming a shared resource of best practices for the LC Service Desk team.
Because of the success of the first six scenarios, six additional scenarios were added for "Best Answers II Project." Again, the same process as Best Answers Project I were applied for a total of 12 scenarios in the Spring of 2025. (Future scenarios and best answers will be added to this libguide as needed.) The Best Answers Project represents the collective efforts and dedication of the entire LC Service Desk team!
The goal is always to address any issue with kindness and professionalism, while maintaining a respectful environment for all patrons. Aim to resolve the situation quickly without escalating it unnecessarily, ensuring that everyone feels comfortable, and the space remains conducive to study or quiet enjoyment. In all of these scenarios, if the patron persists in the unwanted behavior, document the situation in the incident report so that it will be directed to the attention of the Supervisor and Dean.
