Scenario: A student checked out a Reserves textbook and a charger for their phone. At checkout, you told the student that both items must remain in the Learning Commons. The student shakes their head "yes," as if they understood what you said, but then walked out of the Learning Commons anyway. What would you do?
Best Answer: If a student tries to leave with reserve materials, try to catch them before they leave and explain the rules again. If you're unable to stop them, add a note in their account in WorkFlows stating that the rules need to be clarified. When they return the items, explain the policy again. If you can catch the student before they leave, kindly remind them that reserve items must stay in the library and offer alternatives like scanning a chapter or borrowing a charger.
Say:
"Excuse me, I just wanted to remind you that reserve materials must stay within the Learning Commons and cannot be taken outside. If you need something to take with you, we can help you scan a chapter or you can borrow a charger that doesn’t need to be checked out. Thank you for understanding!"
"Hey there! Just a quick reminder — reserve materials need to stay in the Learning Commons and can’t be taken outside. If you need something to take with you, we can help you scan a chapter or you can borrow one of our chargers that don’t require checking out. Thanks for understanding, and I really appreciate your cooperation!"
