Scenario: A patron is talking non-stop with you at the Service Desk and giving you his life's story. You've already helped him with his LC related question, but he is so grateful, he now wants to keep talking to you. It is getting close to closing time and the only other staff on shift is currently helping another patron. What would you do?
Best Answer: Express that you’re happy you were able to help and ask if there’s anything else they need before closing. Politely explain that you now have to step away to complete closing tasks. Mention that closing time is in about 10 minutes, and end by warmly encouraging them to return to the Learn Commons soon.
Say:
"I'm so glad I could help! We're closing in about 10 minutes, so I need to start my closing tasks. If you need anything else, just let me know. Hope to see you again soon!"
“It was a pleasure assisting you today. As we are closing in about 10 minutes, I will begin our closing procedures. If you need anything further, please let me know. I look forward to seeing you again soon in the Learning Commons."
