We created a form as an alternative option to emailing library services. It requires the person's name and contact information. The user must select a service point and then use the text field to explain their problem or ask their question.
The form is emailed to the Kingwood.Library@LoneStar.edu email.
The Library inbox is organized with several subfolders. Setting inbox organization rules is to help direct the emails to the right service group and help avoid missing content. This is not a perfect set up, but we hope it will help. For those emails listed in the main inbox, review and move them to the right subfolder. Make sure to leave it set to unread until the responsible service point has addressed the email.
|Folders||Responsible Parties||Automation Keywords||Notes|
|Circulation: Check Out & Returns||Circulation||
|Course Material / Reserves||Librarians / Circulation||
|D2L & Office Help||Spec IIIs||
|Formstack Research Consultation||Librarians|
|IDs & Barcodes||Circulation||
||These emails are automatically forwarded to Kingwood.LRC-Circ@lonestar.edu.|
|Laptops Anytime||Spec IIIs||(to be set up) All laptop issue notifications will appear in this folder and to be addressed.|
|Library Instruction Request||Librarians||
This is a form from the system libraries page.
These are automatically forwarded to Hope LeJeune and Mikha Mitchell.
|Research & Citation Help||Librarians||
||These are automatically generated from the scanners that have usage statistics.|
||These are automatically forwarded to Amanda Vela.|