Email - Kingwood.Library - Learning Commons Manual & Resources

Contact Us Form

We created a form as an alternative option to emailing library services. It requires the person's name and contact information. The user must select a service point and then use the text field to explain their problem or ask their question.

The form is emailed to the Kingwood.Library@LoneStar.edu email.

Automation

The Library inbox is organized with several subfolders. Setting inbox organization rules is to help direct the emails to the right service group and help avoid missing content. This is not a perfect set up, but we hope it will help. For those emails listed in the main inbox, review and move them to the right subfolder. Make sure to leave it set to unread until the responsible service point has addressed the email.

Folders	Responsible Parties	Automation Keywords	Notes
Inbox	Everyone	none
Calendar Notices	Everyone	none
Circulation: Check Out & Returns	Circulation	Return Checked out Check out
Course Material / Reserves	Librarians / Circulation	Reserve
D2L & Office Help	Spec IIIs	D2L Excel Word Office Microsoft PowerPoint
Formstack Research Consultation	Librarians
IDs & Barcodes	Circulation	ID & Library Barcodes ID Library barcode Library Card Badge	These emails are automatically forwarded to Kingwood.LRC-Circ@lonestar.edu.
Kic Scanner		KIC Automatic Kicemail@KICService.com	These are automatically generated from the scanners that have usage statistics.
Library Instruction Request	Librarians	Library Instruction Request	This is a form from the system libraries page. These are automatically forwarded to Hope LeJeune.
Research & Citation Help	Librarians	Citation Citations Librarian Chicago APA MLA Source Film Movie Video Article Book Find Research
Statistics	Everyone
Tutoring	Tutoring	Tutoring Tutor	These are automatically forwarded to Jenny Keller.

Check our Kingwood Learning Commons (Kingwood. Library@LoneStar.edu) email regularly throughout your shift.
Move emails for specifics services to their assigned folder.
- Make sure they are listed unread to ensure the appropriate team member knows to address the email.
Always reply to the email rather than creating a new message. The arrow indicates that someone replied. This is an effective icon to communicate to the team that someone addresses the emails.
- If replying to the contact us form.
  - Hit reply.
  - Copy the email address listed and replace the donotreply@libwizard.com address with the inquirer's email.

Keep all actual questions from students, faculty, staff, and the public. We count these in statistics.
Check all email in the spam quarantine to see if an actual question is there. Delete spam emails from the folder, then delete the email from the inbox.
Delete all general spam from vendors, outside companies, and anyone trying to sell us anything. The full-time staff receive emails from these companies, so you do not need to forward this content, just delete it.
Delete all outage reports from GOBI, EBSCO, ProQuest, and any companies we do business with once the situation has been resolved. Issues are usually is fixed by the end of the day. The emails should be cleaned out weekly at a minimum, preferably once things are fixed.

Canned Responses

No Librarian on Duty

Thank you for reaching out to us with your research/citation question. Our team members, trained to answer these questions are not available at night or on the weekends.

Please use the live chat service where any librarian in the Lone Star College System will be able to help you.