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Learning Commons Manual & Resources

Contact Us Form

We created a form as an alternative option to emailing library services. It requires the person's name and contact information. The user must select a service point and then use the text field to explain their problem or ask their question.

The form is emailed to the Kingwood.Library@LoneStar.edu email.


Automation

The Library inbox is organized with several subfolders. Setting inbox organization rules is to help direct the emails to the right service group and help avoid missing content. This is not a perfect set up, but we hope it will help. For those emails listed in the main inbox, review and move them to the right subfolder. Make sure to leave it set to unread until the responsible service point has addressed the email.

Folders Responsible Parties Automation Keywords Notes
Inbox Everyone none  
Bookstore Everyone none  
Calendar Notices Everyone none  
Circulation: Check Out & Returns Circulation
  • Return
  • Checked out
  • Check out
 
Course Material / Reserves Librarians / Circulation
  • Reserve
 
D2L & Office Help Spec IIIs
  • D2L
  • Excel
  • Word
  • Office
  • Microsoft
  • PowerPoint
 
Formstack Research Consultation Librarians    
IDs & Barcodes Circulation
  • ID & Library Barcodes
  • ID
  • Library barcode
  • Library Card
  • Badge
These emails are automatically forwarded to Kingwood.LRC-Circ@lonestar.edu.
Laptops Anytime Spec IIIs   (to be set up) All laptop issue notifications will appear in this folder and to be addressed.
Library Instruction Request Librarians
  • Library Instruction Request

This is a form from the system libraries page. 

These are automatically forwarded to Hope LeJeune and Mikha Mitchell.

Research & Citation Help Librarians
  • Citation
  • Citations
  • Librarian
  • Chicago
  • APA
  • MLA
  • Source
  • Film
  • Movie
  • Video
  • Article
  • Book
  • Find
  • Research
 
Scanner  
  • KIC Automatic
  • Kicemail@KICService.com
These are automatically generated from the scanners that have usage statistics.
Statistics Everyone    
Tutoring Tutoring
  • Tutoring
  • Tutor
These are automatically forwarded to Amanda Vela.

 

  • Check our public email regularly throughout your shift.
     
  • Move emails for specifics services to their assigned folder.
    • Make sure they are listed unread to ensure the appropriate team member knows to address the email.
       
  • Always reply to the email rather than creating a new message. The arrow indicates that someone replied. This is an effective icon to communicate to the team that someone addresses the emails.
    • If replying to the contact us form.
      • Hit reply.
      • Copy the email address listed and replace the donotreply@libwizard.com address with the inquirer's email.
  1. Keep all actual questions from students, faculty, staff, and the public. We count these in statistics.
  2. Check all email in the spam quarantine to see if an actual question is there.  Delete spam emails from the folder, then delete the email from the inbox.
  3. Delete all general spam from vendors, outside companies, and anyone trying to sell us anything. The full-time staff receive emails from these companies, so you do not need to forward this content, just delete it.
  4. Delete all outage reports from GOBI, EBSCO, ProQuest, and any companies we do business with once the situation has been resolved.  Issues are usually is fixed by the end of the day.  The emails should be cleaned out weekly at a minimum, preferably once things are fixed. 

Canned Responses

Thank you for reaching out to us with your research/citation question. Our team members, trained to answer these questions, are not available on Fridays and Saturdays.

Please email or call (832-775-0816) the Atascocita Center Library or use the live chat service where any librarian in the Lone Star College System will be able to help you.

 


LSC-Kingwood Learning Commons | Ask Us: Kingwood.LearningCommons@LoneStar.edu | Research and Tech Help: 281.312.1693 | Book Support: 281.312.1691 | Tutoring: 281.312.1439 | LIB 100, 20000 Kingwood Drive, Kingwood, TX 77339