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Learning Commons Manual & Resources

Emergency Information

Make sure that you have signed up to receive emergency text alerts from the college. Pay attention to text messages and emails from the college as your supervisor may or may not be able to contact you. In the case of unexpected closures due to inclement weather or other reasons, part-time staff will be paid for their scheduled shifts.  Your supervisor will key in the missed shift for you.

Employees

  1. Log-in to myLoneStar
  2. Click on “Employee” (Even if you are a student, too)
    Screenshot for Employee
  3. Click on “Personal Details
    Screenshot for Personal Details
  4. Click on “Contact Details
    Screenshot of Contact Details
  5. Add phone numbers by clicking on plus sign
  6. Click the "Save" Button
    Screenshot for Save

The Emergency Exit door is located along the windows, towards the back of the learning commons (beneath the red, "Exit" sign). If there is an emergency, please use this door if it is the closest exit.

Occasionally, someone may try to enter or exit the building through the emergency exit door along the windows. Under those circumstances, we have a key in the Work Room cabinet (on the right of the inside of the door with a red keychain) to turn off and then reset the alarm. Insert the key on the side of the door. Turn it right to turn off the alarm (it can be a little sticky), then turn the key left to turn the alarm back on. After a second, there will be two confirmation beeps to alert that the alarm has been reset.

      

The Lone Star College Police Department is on duty 24 hours a day, seven days a week.  For police services, call 281-290-5911 (5911 from a campus phone) to be connected to a state licensed police dispatcher.  

Effective 10/01/2018, you will see/experience changes with the classroom phones.  You will find stickers placed on the phone with dialing instructions.

There is one classroom phone in each Computer Lab that has this recordingReference Desk phones do not.

Procedure:

  • When you lift the receiver from the phone, the recording will begin, after a second.  
  • You will be directed to press "1" for LSC Police Dispatch or "3" for Computer Support (OTS). You can also stay on the line and be connected to LSC Police Dispatch.
  • If the receiver is removed from the phone and is not replaced within several seconds (even if no number is pressed), the phone will automatically dial LSC Police.  Therefore, in essence, a short delay has been added between the receiver being removed from the hook, but before connecting to LSC Police, in order to allow: 
    1. the caller to request computer support.  
    2. the user to hang up if the receiver is accidentally knocked off the hook.  In this case, if the phone is returned to the hook before a specified number of seconds elapsed, no call is sent to the LSC Police Dispatch or to OTS.

There is a First Aid Kit in the Workroom (LIB 101) if you ever need something, like a bandage for a paper cut.  The pain is REAL!

Our First Aid Kit is available to everyonestaff, students, and community members. They must ask/give consent for the kit and we provide the items. We do not assist. 

The kit is on the first column of the second row of shelvesleft of the storage cabinet. There is an additional plastic tub of additional first aid items. 

These contain: 

  • First Aid Guide
  • Ibuprofen
  • Glucose Tablets
  • CPR Face Shield
  • Hand Sanitizer Packets
  • Nitrile Exam Gloves
  • Alcohol Cleansing Pads
  • BZK Antiseptic Towelettes
  • Sting Relief Pads
  • Burn Cream Packets
  • Antibiotic Ointment
  • Pain Relieving Cleansing Spray
  • Fabric Bandages (various types)
  • Plastic Bandages (various sizes)
  • Gauze Dressing Pads (various sizes)
  • Conforming Gauze Rolls
  • Trauma Pads
  • First Aid Tape
  • Elastic Bandage
  • Scissors
  • Tweezers
  • Triangular Sling/Bandage
  • Eyewash
  • Sterile Eye Pads
  • Cold Compress
  • Non-Contact Infrared Thermometer

If you notice we are out of items or they have expired, please contact Jennifer Martinez, Division Operation Manager, to let her know.

Location

Panic buttons are installed at each station of the service desk. They are located under the counter to the right or left end of the station.


Directions

The buttons are to be used only in emergency situations where it is not safe to pick up a phone to call the police. 

Insert your finger into the opening and push down to activate the silent alarm. This alerts the police and they will come to investigate.

In the off circumstance where the alarm is accidentally activated, push it back up. The alarm will not deactivate until the police come to investigate.

During the initial transaction with the student

  • Use open body language
  • Soften the tone of voice
  • Mimic the language of which the person is using
  • Try to remove them from the general population
  • Respond to the here and how about their comfort needs: Do they need a glass of water or chat, etc?
  • DO NOT try to fix the problem. This typically will add to the frustration and increase negative behavior. There will be time for them later to seek solutions. However, this is the moment for appropriate behavior reminders (gently) and emotional validation.

Failing the above

  • Say “Right now, there aren’t any counselors on campus, but tell me just a little about what’s going on so I can contact someone else or get you to contact information for the right people.
  • If it’s just, “I’m super stressed and going to fail all of my classes” – Provide the student the counselors' contact information and emphasize that they’ll be in touch as soon as possible if she/he contacts them.
  • If they say something like “I’m having a breakdown” then try to get a little more information. It’s okay to ask them to figure out your next step.
  • Direct them to our Communities in Schools of Houston page so that they can contact the organization which has direct services and referrals.
  • The LSC-Kingwood Communities in Schools of Houston Program Manager is Titania Jackson and can be reached at (281) 312-8408 and is in SCC 210.
  • Give them contact information from the list of external help like Family Time are linked on the CARE for Completion page. This page has links and information on a variety of needs to help students. 
  • If there is any belief that the student might harm him/herself or others, calmly contact the police (emergency: 5911; non-emergency 813-6800).  
  • You can also fill out an incident report from the Behavioral Intervention office and access additional information and resources on from their main page. 

Download from the Apple Store or Google Play “MyEOP” (Organization Code: Lonestar) for general emergency instructions and LSC contact information.

 (Look for this in your app store)

The LoneStarCollegeAlert page has information on the campus closing due to inclement weather, weather tracking resources, and procedures for emergency situations (including non-weather).

For more information about staying safe, please check out the links below.


LSC-Kingwood Learning Commons | Ask Us: Kingwood.LearningCommons@LoneStar.edu | Research and Tech Help: 281.312.1693 | Book Support: 281.312.1691 | Tutoring: 281.312.1439 | LIB 100, 20000 Kingwood Drive, Kingwood, TX 77339