Technology Manual

Log In Issues

1. Make sure the patron is using their username and password. NOT their student/staff ID number. It does not work on campus. The username is the LSC email address.
2. If the patron does not know the username, take them to the ADA computer at the service desk.
   1. Go to my.lonestar.edu
   2. Click on Get Username
   3. Follow the directions
3. If the patron tried logging in three times or more, they are locked out of their account. 
   1. Wait 15 minutes.
   2. Reset password. 
      1. Take the student to the ADA service desk computer.
      2. Go to my.lonestar.edu
      3. Click on Reset Password
      4. Follow the directions
4. If that does not work, call the OTS Service Desk: 281-318-4357

1. Hit: ctrl + alt + delete
2. Task Manager should pop up
3. Hit cancel
4. This will reboot the setup.

Problem: A page will not load on the browser.

Solution:

1. Check that the pop-up blocker is disabled.
2. Clear cache/browsing data from the browser. 
3. Try another browser.
4. Check the internet connection.

 Allison will submit SNOW tickets for any technology-related issues and follow up with OTS. 

In emergency situations, submit computer-related tickets using the following guidelines.

Submitting a ticket when the OTS liaison is unavailable.

1. Click on the NOW app   located on your computer desktop.
2. Log in using your LSC employee email address. Logging in first will save you
steps. "Log in" is located in the top right corner of the window.
3. Click on the Technology Services tile. 
4. Click on Report an IT Problem.      
5. Click Report an IT Problem again on the next window.
6. Fill in the form. Some information may be self-populated. If not type in the following:
    a. Requested for: Type in Allison Huffy. (This way I will receive notification about the ticket.)
    b. Requested by: Your name.
    c. Campus/Site Location: Kingwood
    d. Building for this Request: Library (LIB)
    e. Room for this Request: LIB 100 (use for main space and printing), 105 (One Button Studio), Computer labs are 118 or 120. Printers are actually in 103, but this is not an option in the drop-down menu. You can, however, add it to the Description of the Issue.
    f. Best Contact Number: 281-312-1772 (Allison’s phone #) or 281-312-1693, if the issue is something that needs to be addressed immediately and OTS may call.
    g. How many users are affected by this issue? Single User.
    h. Describe your issue. Give a description of the issue. Provide details of problem to make it easier for OTS to understand. When reporting a problem with a computer, identify the computer as student use or employee use and type the computer number. For example:
"Student use computer, KCSL 118-34, in the Learning Commons lab, LIB 118, has green and purple lines running vertically on the monitor."
    i. If you think a photo will help to describe the problem, take one and upload it to the ticket by clicking on "Add attachments".
    j. Click "Submit".