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Technology Manual

-Important Information-

Allison is the Lead for Technology. Reach out to her with any technical questions and issues

Please do not submit your own ticket or stop any of the techs in our space to ask questions or give them orders. Direct the technicians to Allison so that she gets all the information directly from them. 

General Issues

Troubleshooting computer issues (the basics):
  1. Try a different browser.
  2. Turn off the computer and let it sit for 30 seconds.
  3. Make sure all the cables are properly plugged in. Unplug the power cable and plug it back in.
  4. Anything beyond your skills requires contacting Allison Huffy who will try to resolve the problem or submit a ticket to be submitted to OTS. In the absence of Allison, report it to your supervisor.
Log In Issues
  1. Make sure the patron is using their username and password. NOT their student/staff ID number. It does not work on campus. The username is the LSC email address.
  2. If the patron does not know the username, take them to the ADA computer at the service desk.
    1. Go to
    2. Click on Get Username
    3. Follow the directions
  3. If the patron tried logging in three times or more, they are locked out of their account. 
    1. Wait 15 minutes.
    2. Reset password. 
      1. Take the student to the ADA service desk computer.
      2. Go to
      3. Click on Reset Password
      4. Follow the directions
  4. If that does not work, call the OTS Service Desk: 281-318-4357

If you find that a computer keeps spinning without logging into the patron’s account follow the below steps:

  1. Hit: ctrl + alt + delete
  2. Task Manager should pop up
  3. Hit cancel
  4. This will reboot the setup.

Problem: A page will not load on the browser.


  1. Check that the pop-up blocker is disabled.
  2. Clear cache/browsing data from the browser. 
  3. Try another browser.
  4. Check the internet connection.

Please email Allison ( any technology-related issues. She will submit the ticket and follow up with OTS. 

In emergency situations, submit computer-related tickets using the following guidelines.


Submitting a ticket when the OTS liaison is unavailable.

1. Click on the NOW app   located on your computer desktop.
2. Log in using your LSC employee email address. Logging in first will save you
steps. "Log in" is located in the top right corner of the window.
3. Click on the Technology Services tile. 
4. Click on Report an IT Problem.      
5. Click Report an IT Problem again on the next window.
6. Fill in the form. Some information may be self-populated. If not type in the following:
    a. Requested for: Type in Allison Huffy. (This way I will receive notification about the ticket.)
    b. Requested by: Your name.
    c. Campus/Site Location: Kingwood
    d. Building for this Request: Library (LIB)
    e. Room for this Request: LIB 100 (use for main space and printing), 105 (One Button Studio), Computer labs are 118 or 120. Printers are actually in 103, but this is not an option in the drop-down menu. You can, however, add it to the Description of the Issue.
    f. Best Contact Number: 281-312-1772 (Allison’s phone #) or 281-312-1693, if the issue is something that needs to be addressed immediately and OTS may call.
    g. How many users are affected by this issue? Single User.
    h. Describe your issue. Give a description of the issue. Provide details of problem to make it easier for OTS to understand. When reporting a problem with a computer, identify the computer as student use or employee use and type the computer number. For example:
"Student use computer, KCSL 118-34, in the Learning Commons lab, LIB 118, has green and purple lines running vertically on the monitor."
    i. If you think a photo will help to describe the problem, take one and upload it to the ticket by clicking on "Add attachments".
    j. Click "Submit".

Maintenance Windows

General updates will be pushed nightly, at around 10:00 pm. Log Off the computers, but do not turn them off so that the updates can be pushed through without interrupting morning routines.

(Taken from the Office of Technology Services intranet page.)

System iStar Weekly Maintenance Windows
Every Tuesday & Thursday from 10 p.m. - 11:55 p.m.
Every Weekend from 8 p.m. Saturday night until 12 p.m. noon on Sunday

NOTE: Various technology services may be impacted during these maintenance windows without prior warning. However, impact to any major (Tier 1) services such as iStar and myLoneStar availability, network/Internet connections, phones and email will be communicated ahead of time.

LSC-Kingwood Learning Commons | Ask Us: | Reference: 281.312.1693 | Circulation: 281.312.1691 | LIB 100, 20000 Kingwood Drive, Kingwood, TX 77339