If you find that a computer keeps spinning without logging into the patron’s account follow the below steps:
Problem: A page will not load on the browser.
Submitting a ticket when the OTS liaison is unavailable.
1. Click on the NOW app located on your computer desktop.
2. Log in using your LSC employee email address. Logging in first will save you
steps. "Log in" is located in the top right corner of the window.
3. Click on the Technology Services tile.
4. Click on Report an IT Problem.
5. Click Report an IT Problem again on the next window.
6. Fill in the form. Some information may be self-populated. If not type in the following:
a. Requested for: Type in Allison Huffy. (This way I will receive notification about the ticket.)
b. Requested by: Your name.
c. Campus/Site Location: Kingwood
d. Building for this Request: Library (LIB)
e. Room for this Request: LIB 100 (use for main space and printing), 105 (One Button Studio), Computer labs are 118 or 120. Printers are actually in 103, but this is not an option in the drop-down menu. You can, however, add it to the Description of the Issue.
f. Best Contact Number: 281-312-1772 (Allison’s phone #) or 281-312-1693, if the issue is something that needs to be addressed immediately and OTS may call.
g. How many users are affected by this issue? Single User.
h. Describe your issue. Give a description of the issue. Provide details of problem to make it easier for OTS to understand. When reporting a problem with a computer, identify the computer as student use or employee use and type the computer number. For example:
"Student use computer, KCSL 118-34, in the Learning Commons lab, LIB 118, has green and purple lines running vertically on the monitor."
i. If you think a photo will help to describe the problem, take one and upload it to the ticket by clicking on "Add attachments".
j. Click "Submit".
General updates will be pushed nightly, at around 10:00 pm. Log Off the computers, but do not turn them off so that the updates can be pushed through without interrupting morning routines.
(Taken from the Office of Technology Services intranet page.)
NOTE: Various technology services may be impacted during these maintenance windows without prior warning. However, impact to any major (Tier 1) services such as iStar and myLoneStar availability, network/Internet connections, phones and email will be communicated ahead of time.