If you find that a computer keeps spinning without logging into the patron’s account follow the below steps:
Problem: A page will not load on the browser.
Note: Include the following statement to the ticket information: “Add Mikha.Mitchell@lonestar.edu to the watch list.” This statement tells the OTS team to include the generic email account to all future communication about the issue. It will allow us all to know what problems have taken place and when the issue is resolved.
General updates will be pushed nightly, at around 10:00 pm. Log Off the computers, but do not turn them off so that the updates can be pushed through without interrupting morning routines.
(Taken from the Office of Technology Services intranet page.)
NOTE: Various technology services may be impacted during these maintenance windows without prior warning. However, impact to any major (Tier 1) services such as iStar and myLoneStar availability, network/Internet connections, phones and email will be communicated ahead of time.