Guides: Technology Manual: Username & Password

General Information

When you are hired or register as a student, an email account is created. It will be the username connected to all your Lone Star accounts (see below for instructions on how to find out your username) and @lonestar.edu (for staff) or @my.lonestar.edu (students and staff).

Passwords will need to be updated after 180 days (or 6 months). Pop-up reminders will appear two weeks in advance to warn you that it will need to change soon.

Troubleshooting

To find out your username, email, and/or reset the password follow the steps below:

1. Go to either link below:

My Lone Star
Log In Apps
Self-service log in page to update and manage username, password, and security questions.

2. Click on the link needed

Get email address to get the individual's email address and username
Reset password to reset the password if the individual forgot or is having difficulty logging in.

3.Security prompts will appear asking for information:

Username

Password

LSC ID number OR Last 4 digits of Social Security Number
Last name
Date of birth

Username or LSC ID
Security questions created by the user and must be answered correctly*

*If you have not yet done so, you will be prompted to set up your own unique password reset challenge questions in order to strengthen the security of your LSC network account.

Alternate Option if the ADA computer is busy

When students can't remember their username or password, log into any computer with:

username: accounthelp

password: helpme

This opens the computer with only Internet Explorer available.

The most frequent occurrence of being locked out of your account is due to 3 failed log in attempts in a row. There are three ways to resolve this problem:
1. Wait 15 minutes and try again.
2. Reset the password.
3. (Last resort) call OTS: 281-312-1400
You've reset your password and not long after you find yourself locked out of the account, again.
- What's going on: The problem could be that your smartphone in your pocket keeps trying to connect to the LSC wireless network, or your tablet is sitting at home constantly trying to update your LSC email and both are still using your old password. Too many attempts, and the system thinks it is a threat and locks your account.
- Solution: Update the password on all of your devices once you reset it. It only takes a few minutes and you could save yourself hours of frustration.
Other issues? Call OTS: 281-312-1400.

Occasionally, people will lock the computer rather than logging out (just like they shut down rather than log out). The computer will let another user sign in, but they have to choose log in as other user. If this does not work, restart the computer.

The password requirements for Activating Borrower’s Card have also changed. Instead of a 4-digit pin, users are now required to enter at least an 8 character long password that meets 3 of the 4 criteria:

Contains an uppercase letter
Contains a lowercase letter
Contains a number
Contains a special character (!@#$%%^&*()?)

Passwords for Guest Accounts now use the following format:

FIRST NAME INITIAL UPPERCASE + last name initial lowercase + MMDDYY

Navigate to https://barracuda.lonestar.edu.
Enter your full LSC employee email address into the field labeled Username.
Enter your current myLoneStar password into the field labeled Password.
Once logged in, you will see your Quarantine Inbox. From this interface you can manage individual messages. Selecting Deliverwill deliver the individual message to your inbox. Whitelist will add this email to a whitelist of emails that you wish to have delivered automatically in the future. And clicking Delete will delete the email from your Quarantine Inbox permanently.
Click the Preferences tab to display more settings for your personal email firewall.
The Whitelist/Blocklist section will allow you to configure emails which you wish to automatically Allow and deliver, or Block and prevent delivery to your inbox.
The Quarantine Settings tab will allow you to enable/disable your quarantine, change quarantine notifications, and set your default language. See the descriptions for each subsection for additional details.
Within the Spam Settings tab, you will have additional options for scoring and sorting your spam. Refer to the descriptions on the page for additional details.