Notice: Large print jobs do not print and will freeze the person's queue. This typically happens when students want to print a large PowerPoint presentation with lots of photos (Nursing students will often do this). Have them break up the job and do set it to do multiple copies.
Reams of paper are stored in the Workroom, LIB 101.
If the paper supply is low, please let Anne know so that she can order more.
Coin Copier manages the Add Value Station. If the machine is full of bills, call 281-565-0805 for them to empty the machine.
If there are other technical issues, call OTS to troubleshoot.
Pharos is the pay-to-print software. Each circulation and reference employee has administrative access to the back-end. This is where we can push through failed jobs and in rare situations refund the student if we are unable to print the job that they have been charged.
All the public computers are set to print to the KW-PBW-LIB109-01 (next to the Add Value Station) printer by default. Once the job is released, it will usually be printed on the BW 1 on the cabinet counter. However, depending on the size and quantity of print jobs happening in a short period of time, a job may be printed at any of the printers. Encourage the person printing to check all printers and to check to make sure he/she is not walking off with someone else's job.
Before going to a Print Release Station, the user can select to have a job printed in color by choosing KW-Color. Each page costs $0.50.
We have intentionally stationed the second black and white printer on a table next to the scanner to make print jobs accessible to people at a lower height. Like the color printer, one can select the ADA-BW printer to ensure that the job comes out of that particular printer.
Pay-to-Print gives students, faculty, staff, library patrons and guests the ability to print documents in color or black and white for a small fee at any LSC library. Some computer labs are also equipped with the services for students, faculty, and staff use. First, funds must be added to an online account before a user can print. Students, faculty, and staff with either an LSC Student/Employee ID or a Library card (Harris or Montgomery County Public Library) can add funds to their account using an Add Value Station (AVS) or online via myPrintCenter.
MobilePrint for Students
MobilePrint allows Lone Star College students to send a document to any of the Pay-to-Print release stations in any of the college libraries from their mobile device – laptop, tablet or smartphone. Email the documents you want to print as attachments to firstname.lastname@example.org. Only the attachments will print, not the text from the email.
This service is inexpensive and easily accessible to students, faculty, staff, library patrons, and guests.
What to Expect?
Service is only available during the location's hours of operation.
(Retrieved from the intranet: Technology Services > Pay-to-Print and Mobile Print.)
1. Email the documents you want to print as attachments to email@example.com. Only the attachments will print, not the text from the email.
2. You will receive an email telling to register your email address
3. Click on that link in the email (only some browsers will work; Safari may not be one of them).
4. It will ask you to log in to My Lone Star. Once you do that, you are registered.
5. Your print job will now show up when you log into the Print Release Station.
SIB 105 is set up for faculty to print and make photocopies.
Employee badges should open door. If the door is locked, please contact an officer to let you into SIB 105:
If faculty or staff wish to print in the library, they will have to pay for their print jobs.
*UHD students have free printing with their tuition.
UHD Computer Lab is located in CLA 104
Hours: Monday - Thursday 4:00 - 9:00
Students are welcome to use the Library space and computers. Direct them to their assigned lab for FREE printing. A lab assistant is always present to help them in CLA 104.
There is no guest printing with guest access.
Community members should be using their public library card to both login and print documents. Direct them to get a public library card to be able to use our printing services.
For professional-quality jobs, suggest community members upload their print job to UPS, FedEx, or Staples.
If this is an urgent need, you may push a print job for only a few pages. This is a ONE TIME thing for the community member. Please let your supervisor know when this takes place and what the cost was for the print job.
Problem: Add Value Station is saying, "unauthorized user."
Problem: The document did not print.
Problem: Student's print job is not printing correctly. It looks like a screenshot.
The My Print Center tool housed in the student’s My Lone Star has not been consistently working for people. We played around with it and suspect that it’s a browser issue. Here’s how to troubleshoot:
Problem: Student adds money to his/her account, but My Print Center does not show the funds.
Did you know that you can overfill a printer with paper? This the number one cause of paper jams. Just like pouring a glass of wine, it is improper to fill the tray to the top; don’t put in the entire ream of paper.
The sheet trays have a level-looking thing on the outside. This will tell you how much paper is left if the tray: up = full; down = low or empty.
Large print jobs do not print and will freeze the person's queue. This typically happens when students want to print a large PowerPoint presentation with lots of photos (Nursing students will often do this). Have them break up the job and do set it to do multiple copies.
By default, the printers are set to print single-sided. This is a preference for many faculty grading papers. However, there will be times where students prefer to save on paper by printing double-sided. This is done in the print features section.
Word, Excel, PowerPoint: Print > Print on Both Sides
Chrome browser: Print > More Settings > Two-Sided check-box
(Last resort) Go into Print Properties and check ECO Print.