Learning Commons Manual & Resources

How To Process the LSC Online (Akademos) Book Order

1. Log into the Akademos portal.
2. In the Campus Pickup Tool, scan the tracking number on the package. TIP: A tracking number can be scanned, but it includes a prefix. 420773399241996901177439564527.  Simply delete the prefix from the rest of the tracking number and it will pull up the exact package you need.  In this example, the package says: 9241996901177439564527 but it scans as 420773399241996901177439564527.
3.  If the tracking number is unscannable, look for the student ID number information on the package.  Example: BKSTR 7713927KIMBAL

Unfortunately, sometimes the tracking number is the only thing on the package, and it may not pull up the order.  When this happens, PUT IT ON ANNE's DESK as a problem or You may open the package carefully as there should be an order slip with the student’s name and ID number on it.  If there is no order slip with useful information, place the package on the Library Coordinator’s desk (Anne’s desk.) This is a problem.

3. Once you have pulled up the correct order in the Akademos portal, “snip”(use snip & sketch) and print (grayscale & landscape mode) the order. 
4. Press the “Send Reminder Email” button and the “Send Reminder Text.   
5. Open Workflows and the Kingwood.LRC-Circ@lonestar.edu email. 
6. Pull up the student’s record in WorkFlows and copy the student’s lonestar.edu email address.
7. Send the student an email from our Circulation email using their lonestar.edu email and cc any additional email address (gmail, yahoo, ymail etc) that the student might have on the package.
8. The subject line: Your LSC-Online Book order is in at LSC-Kingwood Library/Learning Commons!
9. Copy and paste and send the form letter located in the online responses folder.  Example:

10. On the printed snip of the order, print the date the student email was sent, and the student’s name and ID number. 
11. Wrap the package using the printed snip with a rubber band or tape the printed snip to the package.
12. Place the package in ABC order in the back of the workroom.

The Pick Up Process

A student is at the LC Service Desk saying he received an email that their book is ready for pick up…

1. Ask the student to show you identification such as student ID (or DL and student ID number.)
2. Log into the Akademos portal and type the ID number. It will tell you if the package is available for pickup.
3. Walk to the back of the Workroom and get the package.
4. Verify that the package is the correct one.
5. Hand the package to the student.
6. In the portal, click on the “Mark Pickup” button.
7. Also click on the “Send Pickup confirmation email.” This will notify both the student and Akademos that this order is complete and has been picked up.

Scenario:

A student is at the LC Service Desk asking if a book is available….

1. Ask the student if they ordered a book through the LSC Online Bookstore.
2. If  the student says yes, then you can look in the Akademos portal to see the status of their book. (shipped, delivered, back ordered etc.)
3. If the student says no, then ask if the book is one that their instructor put on Reserves and check the Course Material Guide. (If we don’t have the book, ask the student to ask their instructor to put one on Library Reserves.)
4. If the student says no it is not a Reserve book, but just a book they wanted to “check out.” Direct the student to a PT Reference Librarian to check the Library catalog.

Because we have limited space in the Learning Commons Workroom, we will need to send reminders to the students to pick up their orders.  

Here is an example:

Subject Heading: Reminder: Your LSC-Online Book order is in at LSC-Kingwood Library/Learning Commons!

For those patrons that still haven't picked up their order, the deadline may have already passed.  We can send another notice to them to see if they want to pick up their package in order to sell their book(s).

Subject Heading: Your LSC Virtual Bookstore order is still here at LSC-Kingwood/Library Learning Commons!

When a student signs into Akademos, and if they qualify/ are eligible for financial aid, they will be given the opportunity to purchase the necessary textbooks with the financial aid amount awarded to their account.  Once the textbooks are purchased, the amount will then be taken from their financial aid award. See book advance link: https://www.lonestar.edu/book-advances.htm