Date: _________________________________________________________________________________________
Name:_________________________________________________________________________________________
Emails Answered:________________________________________________________________________________
Phone calls answered:____________________________________________________________________________
How many times did you refer a question to a LC service point?____________________________________(Total)
FT LC Employee _____________ Spec III_____________ Tutor______________________
Librarian _____________ Circulation__________
How many times did you refer someone to another service point on Campus? ___________________(Total)
____________________Admissions __________Continuing Educ. __________Office of Technology Services
____________________Advising __________Counselor __________Specific Dept. (eg. Nursing)
____________________Book Store __________Financial Aid __________Testing Center
How many times? Gave directions (eg. to classroom, bathroom etc.) _____________________________________
Unavailability/(already helping someone) How many times? Librarian not available _______________________
Tutor requests outside of tutoring hours ___________________ Spec III not available ________________________
Technology: ______ None
____________________Printing ____________________Guess Access __________Mediascape
____________________Login/Password ____________________Laptops __________One Button Studio
____________________D2L Support ____________________WC Online
____________________MS Office Tools ____________________ Scanner
Reference Specific: How many research and citation questions answered?________________________________
Circulation: ______None
_______________Requests/Holds Help __________Library Card Privileges (Expiration/Location issues)
_______________Online Barcodes __________Library Blocks/Fines questions
_______________Barcode/Pin No. Issues __________ Misc. Service Desk Related Question
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5-10 minutes
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10-20 minutes |
20 + minutes |
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Research |
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Citation |
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Chat |
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Miscellaneous Service Desk questions:
Special projects:
Professional Development: