Date: _________________________________________________________________________________________
Name:________________________________________________________________________________________
Emails answered:_______________________________________________________________________________
Phone Calls answered: __________________________________________________________________________
How many times did you refer someone to another service point on Campus? ___________________(Total)
____________________Admissions __________Counselor __________Specific Dept. (eg. Nursing)
____________________Advising __________Financial Aid __________Testing Center
____________________Continuing Educ. __________OTS __________ Other
___________________________________
How many times? Gave directions (eg. to classroom, bathroom etc.) _____________________________________
Number of Book Store related questions: ____________
_____________ Ordering Textbooks _____________ e-Library/textbook access codes _______________ Other
Unavailability/(already helping someone) How many times? Librarian not available _______________________
_____Before Lib. Shift _____ During Lib. Shift _____ After Lib. Shift _____ On Saturdays_______________Other
Tutor requests outside of tutoring hours ___________________ Spec III not available ________________________
Technology Support:
____________________Printing __________________Guest Access __________Mediascape
____________________Wi-Fi/Login/Password __________________Laptops __________One Button Studio
____________________D2L Support ___________________WC Online __________ Apple Mac Help
____________________MS Office Tools ___________________ Scanner __________ Other
Reference Specific: How many research and citation questions answered?________________________________
Library Services:
_______________Requests/Holds Help __________Library Card Privileges (Expiration/Location issues)
_______________Online Barcodes __________Library Blocks/Fines questions
_______________Barcode/Pin No. Issues __________ Misc. Service Desk Related Question
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5-10 minutes
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10-20 minutes |
20 + minutes |
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Research |
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Citation |
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Chat |
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Miscellaneous Service Desk questions:
Special projects:
Professional Development:
