Learning Support/Tutoring Station Check List:
**All stations are expected to check their employee emails**
__________ Login to WC Online
__________ *Check the Daily/Weekly Announcements in the Manual at the beginning of your shift and during your shift as updates may come in on any given day. Refresh the page to see if updates have been posted.
__________ Check the Tutoring Station voicemail. 456456#
__________ * Monitor the Tutoring area for table toppers of students who didn’t check out.
__________ *For scheduled Appointments, mark it a no-show after 10 minutes if the student doesn’t show.
__________ * Check the Tutoring no-show list and email the students who have missed multiple appointments.
__________ * Check in with the Tutor if they run overtime with a student’s appointment and schedule another appointment if necessary.
__________* Fill out Client Report if requested by tutor, or if needed.
__________ *If the tutor has back-to-back appointments let them know the next appointment is here 5 minutes before so they can wrap up with the current client.
____________ Walk the space only if you have asked another Specialist III to help cover your station, but go back to your station asap. Your station is your priority.
__________ Check the Learning Commons Manual for updates specifically Learning Support Tutoring Services tab.
*Tasks with an asterisk need to be done throughout your shift.
Hand the student the table topper for walk in Tutoring
Remind the student to lay the table topper on its side while working on their own, but to stand it up when they need help from the tutor.
Direct student to numbered tables/or if they need a computer, the computers on the back side of the row of computers that are in front of the Tutoring station.
Remind walk-in student to check out and return the table topper.
For First time visitor to tutoring: Direct the student to the computer next to the Tutoring Checkin. Assist them in registering for an account. Answer their questions about Tutoring and explain the Tutoring process to them, (where the tutors will be sitting, and for writing, how to upload documents or essays, and the assignment instructions, choosing face to face or online, and where to look for more information about tutoring on the website. (There is a link on the front page of WCOnline, https://www.lonestar.edu/lsc-kingwood-tutoring.htm)
Explaining the Tutoring process to a first timer for Walk-in Math/Science:
“ Tutoring takes place behind this row of computers at any of the numbered tables. The tutors sit at the numbered tables. You can work on your assignments at these tables. We will give you a “table topper” which you lay on its side until you need help. When you have a question, stand the table topper up. This lets the tutor know that you need help. A tutor will come help you with your question, and then leaves to assist other students. If the tutor doesn’t immediately see you, try raising your hand, but please be patient. You can stay for as long as you’d like (until the Learning Commons closes) but when you are finished or ready to leave, please come back to the front desk with your table topper so we can check you out.”
Please refer to the Tutoring Station Guide in the Learning Commons Manual to learn details relating to the Tutoring Station.
If you have any questions pertaining to the Tutoring Station, Allison Huffy is the trainer and Tutoring Station liaison for the Learning Commons.
